Shipping and Exchange Policy

At Jewellry.Africa, we are committed to providing a smooth shopping experience. Please read our shipping and exchange policy carefully before making a purchase.

Shipping Policy

Order Processing & Delivery Time
Orders are processed within 7 business days after payment confirmation.
Delivery times vary depending on location and courier services. Estimated delivery times will be provided at checkout.
We will send a confirmation email with tracking details once your order has been dispatched.

Shipping Charges

Shipping fees are calculated at checkout based on your location.
Any additional customs duties or taxes imposed by the local authorities are the responsibility of the customer.

Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact our customer support team.
Jewellry.Africa is not responsible for shipping delays caused by courier services, customs, or unforeseen circumstances.

Exchange Policy

No Refunds – Exchange Only
At Jewellry.Africa, we do not offer cash refunds. However, we provide an easy exchange option if you are not satisfied with your purchase.

Exchange Conditions

To be eligible for an exchange:

The request must be made within 7 days of receiving your order.
The item must be unused, unworn, and in its original packaging with tags intact.
Exchanges are allowed for items of equal or higher value (price differences must be paid by the customer).
Customers are responsible for any additional shipping costs related to the exchange.

How to Request an Exchange

Contact our support team at Info@jewellry.africa with your order details.
Our team will guide you through the exchange process and provide a return shipping address.
Once we receive and inspect the item, we will process the exchange and dispatch your new item.

Contact Us

For any questions or concerns regarding our Shipping & Exchange Policy, please contact us at:
Email: Info@jewellry.africa
Thank you for shopping with Jewellry.Africa!